2007 January · CRM Customer Relationship Management News Review

Salesforce.com Named a Finalist in Four Prestigious SIIA CODiE Awards Categories

8:54 am - January 24th, 2007

Salesforce.com (NYSE:CRM), a market and technology leader in on-demand business services, has announced in a press release today that the Software & Information Industry Association (SIIA) has recognized the company as a finalist for four 2007 CODiE Awards. Salesforce.com received nominations for: Salesforce, for “Best CRM Solution”; Apex (formerly AppExchange), for “Best On-demand Platform”; Apex (formerly AppExchange) Mobile, for “Best Mobile Solution”; and IdeaExchange, for “Best Corporate Blog.” This is the sixth consecutive year that salesforce.com has been nominated for Best CRM Solution; the company won the award in 2002, 2003, 2004, 2005 and 2006. (more…)

The 401k Company Chooses CDC Softwareâ€™s Pivotal CRM

9:38 pm - January 17th, 2007

CDC Software, a subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of enterprise software applications, has recently announced that The 401(k) Company has selected the Pivotal Customer Relationship Management (CRM) suite of software applications because of its industry-specific functionality which will allow its employees to develop deeper insight into their clientsâ€™ needs, preferences, and influencers, accompanied by tools that will help automate multi-step processes, track performance, and provide better team collaboration. (more…)

Seagull Software Selected as Software & Information Industry Association’s CODiE Award Finalist

9:26 pm - January 17th, 2007

Seagull Software (AEX: SEAGULL), a leading provider of high-performance solutions that transform legacy business applications into service-oriented architecture (SOA) assets, has announced that the Software & Information Industry Association (SIIA) has selected its HostFront product as a finalist in the 22nd annual CODiE Awards Best Software Development Solution. (more…)

New Study Highlights Emotional and Business Impact of Bad Customer Experiences

9:23 pm - January 17th, 2007

According to a new Harris Interactive study sponsored by RightNowÂ® Technologies (Nasdaq: RNOW – News), customers swear, shout, get headaches, and even cry as a result of negative experiences with the companies they buy from. The Customer Experience Impact Report reveals how bad experiences tangibly affect both customers and companies. It also indicates that providing positive customer experiences is a fundamental requirement for market success. (more…)

SugarCRM Expands in Japan With CareBrains Partnership

9:17 pm - January 17th, 2007

SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, has announced a specially designed strategic partnership with CareBrains Inc., Japan-based provider of open source software application consulting, training, implementation and support. (more…)

Salesforce.com Announces Earthforce to Create Carbon Neutral Company

8:27 am - January 16th, 2007

Salesforce.com (NYSE:CRM) , the market and technology leader in on-demand business services, and the Salesforce.com Foundation, has announced Earthforce — an initiative to create a carbon neutral salesforce.com in 2007. In taking important key steps in becoming a carbon neutral corporation, the Salesforce.com Foundation will work to neutralize the effect of salesforce.com’s corporate greenhouse gas emissions from its major areas of carbon consumption — its office locations, corporate travel and data centers. (more…)