INR Media Network


 

Bad Customer Service Can Make You Sick

1:03 pm   -   November 9th, 2006

Customers Are Sick of Service, Literally

Consumers can get ill over bad service experiences, but there is a silver lining: Most of them buy more from a company because of a good service experience.

by Coreen Bailor

Wednesday, November 08, 2006

Customer frustration with poor service experiences is nothing new, but perhaps even more alarming is the physical reactions to bad experiences that have negative effects on customers. According to a RightNow Technologies’ survey of 2,551 people conducted by Harris Interactive, 85 percent of respondents revealed that they’ve had customer experiences so dreadful that they’ve yelled, cursed, hit and broken things, gotten headaches, felt their chests tighten, and even cried. (RightNow conducted the analysis of the data.)

More specifically, of that 85 percent, 29 percent admitted to swearing when they’ve had a negative experience with a company. This was trailed by shouting, getting a headache (both tied with 21 percent), tightening of the chest (6 percent), crying (5 percent), and hitting/breaking something (3 percent). A mere 7 percent of respondents revealed that they have had a negative experience with a company before, but it didn’t affect them or cause them to respond, while just 3 percent noted they never had a negative experience with a company, according to the survey.

Moreover Technologies - CRM news - 30 of 724 returned
Moreover Technologies - Real-time news and blogs from thousands of sources

Message: This news feed will stop on Jan 23 2012. Thank you for your custom.
Sponsored Link
TelZar 019 Deploys FTS' Convergent Billing & Customer Care Solution
FTS' Leap? Billing supports range of services for Israel's new international carrier HERZLIYA, Israel, January 30, 2012 /PRNewswire/ -- FTS, a global provider of billing, customer care and policy control solutions for communications and content service
TelZar 019 Deploys FTS' Convergent Billing & Customer Care Solution
FTS' Leap? Billing supports range of services for Israel's new international carrier HERZLIYA, Israel, January 30, 2012 /PRNewswire/ -- FTS, a global provider of billing, customer care and policy control solutions for communications and content service
TelZar 019 Deploys FTS' Convergent Billing & Customer Care Solution
FTS' Leap? Billing supports range of services for Israel's new international carrier HERZLIYA, Israel, January 30, 2012 /PRNewswire/ -- FTS, a global provider of billing, customer care and policy control solutions for communications and content service
TelZar 019 Deploys FTS' Convergent Billing & Customer Care Solution
FTS' Leap? Billing supports range of services for Israel's new international carrier HERZLIYA, Israel, January 30, 2012 /PRNewswire/ -- FTS, a global provider of billing, customer care and policy control solutions for communications and content service
Oracle Adds RightNow to Cloud Wars Arsenal
Oracle has closed on its $1.5 billion acquisition of RightNow, developer of a cloud-based customer self-service application. Oracle announced the deal in October 2011. For Oracle, the deal makes eminent sense: It fills in a missing gap in its cloud-based
TelZar 019 Deploys FTS? Convergent Billing & Customer Care Solution
TelZar 019 Deploys FTS? Convergent Billing & Customer Care Solution FTS? Leap? Billing supports range of services for Israel?s new international carrier Herzliya, Israel | January 30, 2012: FTS, a global provider of billing, customer care and
Marketo Named CRM Watchlist Winner Two Years Running
Information contained on this page is provided by companies via press release distributed through PR Newswire, an independent third-party content provider. PR Newswire, WorldNow and this Station make no warranties or representations in connection
gwabbit Announces Contact Management Console
Information contained on this page is provided by companies via press release distributed through PR Newswire, an independent third-party content provider. PR Newswire, WorldNow and this Station make no warranties or representations in connection
Call Center Agent Turnover, Retention and Productivity Survey Launched by The...
er, Retention and Productivity Survey Launched by The International Customer Management Institute Information contained on this page is provided by companies via press release distributed through PR Newswire, an independent third-party content provider.
CAR-Research XRM Introduces Fully Mobile CRM at NADA 2012; Enables Auto Deale...
MobileXRM takes the most complete, seamlessly integrated CRM and marketing solution in the Industry and allows auto dealers to view and update on a mobile device as if they were using CAR-Research XRM in the store. Now auto dealers can update accounts,
CAR-Research XRM Introduces Fully Mobile CRM at NADA 2012; Enables...
MobileXRM takes the most complete, seamlessly integrated CRM and marketing solution in the Industry and allows auto dealers to view and update on a mobile device as if they were using CAR-Research XRM in the store. Now auto dealers can update accounts,
University of Puget Sound Selects Oracle's PeopleSoft Applications to Facilit...
REDWOOD SHORES, CA -- (Marketwire) -- 01/30/12 -- Oracle (NASDAQ: ORCL) News Facts Oracle today announced that the University of Puget Sound , a national undergraduate liberal arts college in Tacoma, Washington with 2,600 students, has selected Oracle's
University of Puget Sound Selects Oracle's PeopleSoft Applications to Facilit...
REDWOOD SHORES, CA -- (Marketwire) -- 01/30/12 -- Oracle (NASDAQ: ORCL) News Facts Oracle today announced that the University of Puget Sound , a national undergraduate liberal arts college in Tacoma, Washington with 2,600 students, has selected Oracle's
Bestmed Medical Scheme - Billing / Accounts - Poor service and customer service
Initial Report In September my baby was born and was admitted in neonatal the Friday night. The medical aid gave us an Authorisation number on Monday morning. One month later the bills start arriving showing that nothing has been paid by best med. After

Powered by INR Media