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LSI Introduces Industrys First 6Gb/s SAS Switches
LSI Introduces Industry's First 6Gb/s SAS Switches SAS switches enable direct-attached storage to be used as a scalable, low-cost storage network for SMB, mega data center and cloud computing environments MILPITAS, Calif., March 16 ? (PRNewswire) ?
Customer service disparities leading to ?two-tier? economy
A 'two-tier' SME economy is emerging in the UK as a result of disparities in the quality of customer service being delivered, a new study has revealed. The 2010 Customer Kings Report by Cisco found that nearly three-quarters (73%) of small to
SAP Aims for SME
By: Laurie McCabe , Partner , Hurwitz & Associates Posted: 16th March 2010 Copyright Hurwitz & Associates © 2010 I dialed into SAP's SME (small and medium enterprises) Global Business Update Call a couple of weeks ago. Jeff Stiles, SVP, SME,
Salesforce moves forward with Chatter
Shaun Nichols in San Francisco, V3.co.uk , Tuesday 16 March 2010 at 21:11:00 Developers get preview of collaboration tool Salesforce.com has rolled out the first developer previews of its Chatter collaboration service. The company said that it would be
Will Oracle's Sun Continue to Shine?
Oracle and Sun Microsystems Combined The 33rd Americas Cup Match is not the only sailing that Larry Ellison and his Oracle (ORCL) team partake in. With the recent closing on January 27 of the acquisition of Sun Microsystems, the Oracle ship hopes its
Pegasystems' Chordiant Buy Not Without Risks
Business process management vendor Pegasystems (Nasdaq: PEGA) will be acquiring CRM company Chordiant (Nasdaq: CHRD) for US$161.5 million, or $5 per share. Subject to customary conditions, the deal is expected to close in Q2 2010. Under the new purchase
Small Business CRM, Part 5: How to Save a Troubled Implementation
Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge. Part 2 offers advice on how to choose the right CRM tool. Part 3 provides some guidance on preparing for contract
How to Know When Enough Customer Service Is Enough
Throughout the economic downtown, business managers heard virtually every cost-cutting measure, from furlough days to reducing IT investment. As we see shoots of recovery, we are reminded that no company can cost-cut its way to excellence; without some
Malvern Instruments and Particle Measuring Systems conclude customer support ...
: Malvern, UK: As sister companies within Spectris plc, Malvern Instruments and Particle Measuring Systems have completed the transfer of sales and support for Particle Measuring Systems products in Sweden, Denmark, Norway and Finland. For many years
Shifting the Paradigm for Customer Support by Leveraging Knowledge from Exist...
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Free Webinar on March 25: Is Salesforce CRM Right for Your Organization?
Salesforce.com is a popular cloud computing customer relationship management (CRM) database that?s used by tens of thousands of companies around the globe. Nonprofits are utilizing Salesforce CRM to manage donors, activists, community members, contacts
Omega Honors 25 Companies for Delivering 'World-Class' Customer Service
BILLERICA, MA -- (MARKET WIRE) -- 03/16/10 -- The Omega Management Group Corp., specialists in driving companies' revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction,
GTECH G2 introduces marketing CRM tool
LONDON, England -- (PRESS RELEASE) -- GTECH G2 has introduced an innovative social CRM platform to its market-leading Bingo platform. The new tool enables GTECH G2 and its clients to send targeted communications to existing players via widgets inside
Omega Honors 25 Companies for Delivering World-Class Customer Service
BILLERICA, MA -- (MARKET WIRE) -- 03/16/10 -- The Omega Management Group Corp., specialists in driving companies' revenues and profits by implementing Customer Experience Management (CEM) strategies that increase customer and employee satisfaction,
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