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Open letter to companies planning on using Social CRM
If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live
What can modern business learn from the Little Black Dress?
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Leadership In Sales Is About Listening (95/5!)
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The Pleasure of Negotiating ? Some Of Us Absolutely Love It, You Can Too!
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B2B sales people: You get delegated to the person you sound like
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Bluehawk Networks Delivers InSite 3.0 ITSM Application on Salesforce.com`s Fo...
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ICSP Joins Growing List of Customer Service Week Sponsors
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Easynet uses BMC to manage customer communication
Hosting and services provider Easynet Global Services has deployed BMC Softwares Remedy IT Service Management (ITSM) Suite to 'improve customer satisfaction and loyalty', according to the company. It is using BMCs ITIL-based service assurance platform to
Business briefs: Hurd joins Oracle as co-president
Oracle Corp. has announced former Hewlett-Packard Co. CEO Mark Hurd is joining the database software maker as co-president. Oracle said in a statement Monday that Hurd will also serve as a member of the board of directors. He will report to CEO Larry
Charles Phillips Resigns as President of Oracle
Profil Actualités Cotations Graphiques Agenda Publications Phillips Also Resigns From Oracle Board of Directors REDWOOD SHORES, Calif. - September 6, 2010 Oracle (NASDAQ: ORCL) today announced that Charles Phillips has resigned his position as President
Amdocs appoints Eli Gelman as President and CEO to succeed Dov Baharav, effec...
Amdocs is a supplier of customer management solutions for fixed and mobile telecommunication service providers, cable TV and satellite operators. The company offers a range of software and services addressing processes including sales, ordering, service
Bluehawk Networks Delivers InSite® 3.0 ITSM Application on Salesforce.com?s F...
Bluehawk Networks, a next-generation IT Service Management (ITSM) organization, today announced the InSite® 3.0 service desk application is now available on the AppExchange, salesforce.com?s marketplace for enterprise applications. InSite, an
Oracle snatches up ousted HP CEO Hurd, makes him co-president
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Oracle hires Hurd: Who's sorry now?
Ellison thought HP was wrong to fire Hurd, and on Monday he showed why 9/7/2010 9:48:00 AM By: Patrick Thibodeau In the span of just one month, Mark Hurd has gone from CEO of Hewlett Packard Co. (NYSE: HPQ), which he helped turn into the world's
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