In addition of receiving the award, AlfaPeople was also granted membership of the Microsoft Inner Circle and Microsoft Dynamics President’s Club. Only a limited number of Dynamics partners who are in the highest sales ranks within the global partner network are admitted to the Inner Circle.

These top partners are recognised for their exceptional overall company performance in delivering solutions to Microsoft Dynamics customers. The Microsoft Dynamics President’s Club honours reselling partners in the top 5 percent within their region, whose commitment to customers is reflected in their business performance and high sales achievements.

TeamKnowledge has built a huge reputation in several market sectors by providing a process-driven scripting tool that fits seamlessly into the Microsoft Dynamics CRM platform. This means that client companies can easily roll out contact centre, self-service or in-person web based customer engagement processes that fully integrate with back office CRM. The company is now seen to be the definitive provider of such scripting tools for Microsoft Dynamics CRM customers.

According to Joe Cassidy, a Director of TeamKnowledge, “we want to tell all Microsoft partners who sell Dynamics CRM solutions, just how easy it is to maximise the potential of the Microsoft CRM product by adding our process driven scripting tool. The fact is that by implementing our TK Dialogs solution on top of the Microsoft platform, customers can hit the ground with real, effective operational CRM from day one of implementation. Too often CRM implementations fail because they are not sufficiently outward looking.”

About TeamKnowledge
Based in the UK, TeamKnowledge is a software vendor that has developed the market leading process driven scripting tool call TK Dialogs. This allows customers to maximise their customer relationship management resources by tying them to all front office interaction scenarios – via self-help portals, contact centres and in-person meetings. Team Knowledge is a well established supplier of solutions in the UK with customers such as The States of Jersey Government, The Telecommunications Ombudsman, The City of London Corporation and many others in the financial services and legal sectors.

About Quadriga Consulting
Quadriga Consulting Ltd was established nearly 6 years ago and specialises in providing through-the-line marketing intelligence and marketing communications services to companies in the information and communications technology market. Quadriga Consulting has worked with leading blue chip companies, mid-sized players and start-ups. For more information or to set up a meeting with TeamKnowledge in Denver please visit www.quadco.co.uk.

The St. Petersburg, Fla., company now recommends that its nationwide network of more than 4,600 financial advisors adopt Microsoft Dynamics CRM as its primary customer relationship management tool. Raymond James will initially offer 3,000 Microsoft Dynamics CRM licenses, but expects to increase the number to more than 5,000 in response to demand over the next two or three years.

“In our effort to provide our financial advisors the best tools possible, we are pleased to offer this high-quality management tool as a recommended option,” said Tim Eitel, chief information officer of Raymond James.

“Raymond James advisors who took part in head-to-head testing to determine the company’s preferred CRM product consistently chose Microsoft Dynamics CRM, including advisors who had already personally purchased other products,” Eitel said. The prime differentiators included these:

- Greater efficiency, tight integration. Most of Raymond James’ corporate technology systems run on Microsoft(R) software, Microsoft SQL Server(TM) and the Microsoft Office system. Financial advisors can input and access customer data directly through Microsoft Office Outlook(R), a program they already use throughout the day. The close integration among the Microsoft products eliminates the need to input customer information more than once, and advisors can also access meeting notes, sales reports, forecasts and other customer data via a single, customized onscreen dashboard.

- Keeping the pulse of projects. Microsoft Dynamics CRM gives Raymond James the platform to provide rich functionality such as mobility and detailed workflows with a reduced time to market.

- Confidence in Microsoft. The scale of Microsoft Corp.’s investment in this area of business software convinced Raymond James that Microsoft Dynamics CRM would eventually become the de facto standard in business CRM. Dramatic improvements with each new version of Microsoft Dynamics CRM also demonstrated Microsoft’s dedication to continued innovation and adaptation of the product as business needs change.

“For companies to reap the benefits of customer relationship management, they need to get their employees to consistently use it,” said Michael Park, corporate vice president of Microsoft’s U.S. Small and Midmarket Solutions & Partners Group. “Microsoft Dynamics CRM works the way that employees do, with a native Outlook experience that lets employees track customer data as part of the tasks they already perform throughout the day.”

About Raymond James Financial
Raymond James Financial (NYSE:RJF) is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies. Its three principle wholly owned broker/dealers, Raymond James & Associates, Raymond James Financial Services and Raymond James Ltd. have more than 4,600 financial advisors serving 1.6 million accounts in 2,200 locations throughout the United States, Canada and overseas. In addition, total client assets are approximately $195 billion, of which approximately $34.6 billion are managed by the firm’s asset management subsidiaries. About Microsoft Dynamics Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft
Founded in 1975, Microsoft (NASDAQ:MSFT) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

NOTE: Microsoft, Microsoft Dynamics and Outlook are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.