In addition of receiving the award, AlfaPeople was also granted membership of the Microsoft Inner Circle and Microsoft Dynamics President’s Club. Only a limited number of Dynamics partners who are in the highest sales ranks within the global partner network are admitted to the Inner Circle.

These top partners are recognised for their exceptional overall company performance in delivering solutions to Microsoft Dynamics customers. The Microsoft Dynamics President’s Club honours reselling partners in the top 5 percent within their region, whose commitment to customers is reflected in their business performance and high sales achievements.

TeamKnowledge has built a huge reputation in several market sectors by providing a process-driven scripting tool that fits seamlessly into the Microsoft Dynamics CRM platform. This means that client companies can easily roll out contact centre, self-service or in-person web based customer engagement processes that fully integrate with back office CRM. The company is now seen to be the definitive provider of such scripting tools for Microsoft Dynamics CRM customers.

According to Joe Cassidy, a Director of TeamKnowledge, “we want to tell all Microsoft partners who sell Dynamics CRM solutions, just how easy it is to maximise the potential of the Microsoft CRM product by adding our process driven scripting tool. The fact is that by implementing our TK Dialogs solution on top of the Microsoft platform, customers can hit the ground with real, effective operational CRM from day one of implementation. Too often CRM implementations fail because they are not sufficiently outward looking.”

About TeamKnowledge
Based in the UK, TeamKnowledge is a software vendor that has developed the market leading process driven scripting tool call TK Dialogs. This allows customers to maximise their customer relationship management resources by tying them to all front office interaction scenarios – via self-help portals, contact centres and in-person meetings. Team Knowledge is a well established supplier of solutions in the UK with customers such as The States of Jersey Government, The Telecommunications Ombudsman, The City of London Corporation and many others in the financial services and legal sectors.

About Quadriga Consulting
Quadriga Consulting Ltd was established nearly 6 years ago and specialises in providing through-the-line marketing intelligence and marketing communications services to companies in the information and communications technology market. Quadriga Consulting has worked with leading blue chip companies, mid-sized players and start-ups. For more information or to set up a meeting with TeamKnowledge in Denver please visit www.quadco.co.uk.

The St. Petersburg, Fla., company now recommends that its nationwide network of more than 4,600 financial advisors adopt Microsoft Dynamics CRM as its primary customer relationship management tool. Raymond James will initially offer 3,000 Microsoft Dynamics CRM licenses, but expects to increase the number to more than 5,000 in response to demand over the next two or three years.

“In our effort to provide our financial advisors the best tools possible, we are pleased to offer this high-quality management tool as a recommended option,” said Tim Eitel, chief information officer of Raymond James.

“Raymond James advisors who took part in head-to-head testing to determine the company’s preferred CRM product consistently chose Microsoft Dynamics CRM, including advisors who had already personally purchased other products,” Eitel said. The prime differentiators included these:

- Greater efficiency, tight integration. Most of Raymond James’ corporate technology systems run on Microsoft(R) software, Microsoft SQL Server(TM) and the Microsoft Office system. Financial advisors can input and access customer data directly through Microsoft Office Outlook(R), a program they already use throughout the day. The close integration among the Microsoft products eliminates the need to input customer information more than once, and advisors can also access meeting notes, sales reports, forecasts and other customer data via a single, customized onscreen dashboard.

- Keeping the pulse of projects. Microsoft Dynamics CRM gives Raymond James the platform to provide rich functionality such as mobility and detailed workflows with a reduced time to market.

- Confidence in Microsoft. The scale of Microsoft Corp.’s investment in this area of business software convinced Raymond James that Microsoft Dynamics CRM would eventually become the de facto standard in business CRM. Dramatic improvements with each new version of Microsoft Dynamics CRM also demonstrated Microsoft’s dedication to continued innovation and adaptation of the product as business needs change.

“For companies to reap the benefits of customer relationship management, they need to get their employees to consistently use it,” said Michael Park, corporate vice president of Microsoft’s U.S. Small and Midmarket Solutions & Partners Group. “Microsoft Dynamics CRM works the way that employees do, with a native Outlook experience that lets employees track customer data as part of the tasks they already perform throughout the day.”

About Raymond James Financial
Raymond James Financial (NYSE:RJF) is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies. Its three principle wholly owned broker/dealers, Raymond James & Associates, Raymond James Financial Services and Raymond James Ltd. have more than 4,600 financial advisors serving 1.6 million accounts in 2,200 locations throughout the United States, Canada and overseas. In addition, total client assets are approximately $195 billion, of which approximately $34.6 billion are managed by the firm’s asset management subsidiaries. About Microsoft Dynamics Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft
Founded in 1975, Microsoft (NASDAQ:MSFT) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

NOTE: Microsoft, Microsoft Dynamics and Outlook are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

With modules for sales, marketing and customer service, Microsoft Dynamics CRM provides a fast, flexible and affordable way for businesses of all sizes to improve a wide range of business processes. “Microsoft Dynamics CRM offers sales and marketing organizations a new, clearer lens through which they can more precisely identify new customers, build existing relationships, manage marketing campaigns and drive sales activities,” said Michael Park, corporate vice president for the U.S. Small and Midmarket Solutions and Partners Group at Microsoft Corp.

Microsoft Dynamics CRM Creates “Enterprisewide Customer Management”
The close integration between Microsoft Dynamics CRM and Cypress Care’s other Microsoft software — including Microsoft Dynamics GP, Microsoft SQL Server(TM), and Microsoft Office Outlook(R), Word, Excel(R) and SharePoint(R) Server — will provide Cypress Care with “enterprisewide customer management” for the first time, Datelle said. Specific benefits include the following:

- More useful data. Cypress Care employees used to consider updating the customer databases “a chore,” Datelle said, so most of them did so only once a week. Easy access to Microsoft Dynamics CRM from within Outlook has dramatically increased the amount of customer data that employees capture, because “it is part of what they are already doing” in Outlook, according to Datelle.

- Accurate forecasting. Cypress Care’s revenue and growth forecasts were as much as 40 percent off because of incomplete or inaccurate customer data. With Microsoft Dynamics CRM, the four independent pipelines of customer data that Cypress Care maintains will soon be largely united. Close integration between Microsoft Dynamics CRM and Cypress Care’s existing Microsoft Dynamics GP systems in particular will make it possible for employees on its three sales teams and in its accounting and other departments to combine and share more than a dozen types of specific information, including forecasting and planning activities.

- Customized data. Too much information can be as daunting as too little. Personal dashboards within Windows(R) SharePoint Services 3.0 and Microsoft SQL Server 2005 combine customer sales data and other information gathered by Microsoft Dynamics CRM and other Microsoft software into single, onscreen view, each catered to the needs of the specific employee.

Microsoft Dynamics CRM Offers Significant Cost Savings
Norcross, Ga.-based I.B.I.S., a Microsoft Gold Certified Partner and a two-time winner of the Microsoft Dynamics Outstanding U.S. Partner of the Year Award, is implementing the Microsoft Dynamics CRM package. The company’s deep knowledge of Microsoft’s technology platform was essential in identifying the right technology for Cypress Care’s business needs.

I.B.I.S. estimates that Cypress Care will reduce the per-user cost for CRM from $1,300 per year to an average of less than $350 per year during the five-year contract. The more than $400,000 total savings does not factor in additional costs associated with integrating Salesforce.com with Outlook and SharePoint.

About Microsoft Dynamics
Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About I.B.I.S.
Founded in 1989, and headquartered in the high tech corridor of Atlanta’s Technology Park, I.B.I.S., Inc. (http://www.ibisinc.com/) is a leading enterprise business solution provider for companies seeking to gain a competitive advantage through Microsoft technology solutions.

I.B.I.S., Inc. is a full-service consultancy providing business transformation solutions related to Microsoft Dynamics ERP, SCM, and CRM application systems, as well as Microsoft infrastructure products.

I.B.I.S., Inc. is a Microsoft Gold Certified Partner, a Microsoft Dynamics Inner Circle Partner, and a two-time winner of Outstanding Partner of the United States award. I.B.I.S. is one of just a handful of companies worldwide with five Gold Certified Microsoft Competencies.

About Microsoft
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Microsoft, Microsoft Dynamics, Outlook, Excel, SharePoint and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

For more information about Microsoft Dynamics CRM:

http://www.microsoft.com/dynamics/crm/default.mspx

For the latest Microsoft Dynamics enterprise resource planning special offers: https://www.microsoftincentives.com/