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Gartner’s Magic Quadrant Results in the IVR and EVR Market

1:33 pm   -   December 8th, 2006

Companies live or die by the results of Gartner’s Magic Quadrants in their market spaces. Check out the new results in the IVR and EVR space.

Gartner Eyes IVR and EVP Vendors
Magic Quadrant findings ping Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leading the sector; reduced complexity and tight integration are hallmarks of advancement.

by Coreen Bailor

Wednesday, December 06, 2006

Gartner has revealed its “Magic Quadrant for IVR and Enterprise Voice Portals, 2006,” earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market. Players within the leaders quadrant are high-viability vendors with a strong voice response offerings, significant market share, broad geographic coverage, a clear vision for how voice self-service needs will evolve, and a proven track record for delivering IVR offerings, according to Gartner.
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