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How do I get Good Customer Service?

11:31 am   -   December 8th, 2006

This article wanders a little with subject matter, but if you stay with it you will see several very good examples of how Customer Service makes the difference in customer loyalty. As we are bombarded with competitive and bottom line messages, remember the reason we show up for work everyday. As the title says, “Good Customer Service for Dummies?”.

Good Customer Service for Dummies?
By Rich Tehrani
December 6, 2006 11:15AM

Part of the irony in Virgin Atlantic’s ascent to greatness is that when Richard Branson wanted to equip his existing airplanes with $8 million in built-in seat TV screens so passengers could watch whatever programming they wanted, he found that banks would not loan him the money for this endeavor. Instead, Branson got the banks to loan Virgin $2 billion dollars for a fleet of brand new planes — with the screens included! (continue reading)

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