Oracle’s Siebel CRM On Demand Named a Leader in Latest Record-Centric Customer Service Management Software Report
Forrester Research, an independent research firm, has named Oracle’s Siebel CRM On Demand as a “Leader” in record-centric customer service management software in the latest Forrester Wave Evaluation: Customer Service Management Software, Q2 May 2007.
This latest Wave Report states that Oracle’s Siebel CRM On Demand is “best suited for SaaS-focused customers.” To view the full report, go to — http://www.oracle.com/corporate/press/2007_jun/forrester-cs-07.html.
Forrester evaluated leading customer service management software vendors across 180 criteria to assess strengths and weaknesses in three areas: current offering, strategy and market presence.
Oracle’s Siebel CRM On Demand provides customer record-centric functionality in an easy-to-use, low-risk and quick deployment SaaS model. Forrester has also recognized Siebel CRM On Demand for its strengths in its ability to equip customer service agents with the appropriate information to handle all aspects of the customer relationship with new capabilities from its Telephony@Work acquisition.
Oracle offers Siebel CRM On Demand industry-specific solutions for automotive, insurance, life sciences, high-tech and wealth management, “which is five more than many of its SaaS CRM competitors,” according to the Forrester report.
About Oracle CRM On Demand
The company’s comprehensive, on demand CRM solution, Oracle CRM On Demand delivers low-risk, hosted customer relationship management that can help customers accelerate sales, improve marketing and deliver consistent customer service. With customers that include leading SMB and Enterprise organizations globally, Oracle CRM On Demand is the most complete hosted CRM solution for accelerating business results.
About Oracle
Oracle (NASDAQ:ORCL) is the world’s largest enterprise software company. For more information about Oracle, visit our Web site at http://www.oracle.com/.
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.