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Salesforce.com Achieves On-Demand CRM Market Leadership Across Europe, Middle East and Africa

7:14 am   -   March 19th, 2007

Salesforce.com (NYSE:CRM) , the market and technology leader in on-demand business services, today announced that salesforce.com EMEA is the leader in the fastest growing on-demand CRM market in the world – Europe, Middle East and Africa (EMEA). The on-demand revolution is accelerating across EMEA and salesforce.com is leading the way, with industry analyst Ovum validating that salesforce.com is #1 in market share across EMEA in its CRM forecast report, and Rolls-Royce Motor Cars being named salesforce.com EMEA’s 5,000th customer.

Salesforce.com is the leader in EMEA at a time when the market is poised for huge growth. EMEA will surpass worldwide growth rates for on-demand in 2007 – a market Gartner also estimates to grow from $6.3 billion in 2006 to $19.3 billion by the end of 2011 (Gartner Press Release, Gartner says Service Providers Must Prepare Now for the Software as a Service Wave, March 6, 2007). However, salesforce.com EMEA is even out-pacing these rates with 72 percent year over year revenue growth and 77 percent Q4 revenue growth compared to the same quarter a year ago.

The broadband connectivity boom, decreased prices for high speed Internet services, and the pressure for IT to develop solutions at a quicker pace have all combined to produce the current high-growth environment in EMEA. As the pioneer and established leader, salesforce.com is well positioned to further accelerate customer adoption of on-demand applications.

Already, 5,000 leading European companies have chosen salesforce.com for all of their on-demand CRM needs. Recent customer wins include Allianz Cornhill Commercial, ALD Automotive, Astratech, Deutsche Bank and KONE, who recently increased their total deployment to more than 2,000 subscribers.

Salesforce.com EMEA’s latest customer addition, Rolls-Royce Motor Cars, is salesforce.com’s 5,000th EMEA customer.

“Our momentum is spreading like wildfire,” said Dr. Stephen Garnett, chairman and co-president of salesforce.com EMEA. “From Sweden to South Africa, and Iceland to Israel, companies in 49 countries throughout the EMEA region have chosen salesforce.com for its security, reliability and most importantly, its focus on customer success.”

About salesforce.com
Salesforce.com is the market and technology leader in on-demand business services. The company’s Salesforce suite of on-demand CRM applications allows customers to manage and share all of their sales, support, marketing and partner information on-demand. Apex, the world’s first on-demand platform, enables customers, developers and partners to build powerful new on-demand applications that extend beyond CRM to deliver the benefits of multi-tenancy and The Business Web across the enterprise. All Apex components and applications can be easily shared, exchanged and installed via salesforce.com’s AppExchange directory, available at http://www.salesforce.com/appexchange. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.

As of January 31, 2007, salesforce.com manages customer information for approximately 29,800 customers and approximately 646,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis Budget Group, Inc, Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com/, or call 1-800-NO-SOFTWARE.

Salesforce.com is a registered trademark of salesforce.com, and Apex, AppExchange, The Business Web, IdeaExchange and Successforce are trademarks of salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.

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